Privacy Policy

Introduction

Thetford Services (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal data when you visit our website or contact us.

We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Thetford Services provides maintenance, repair and support for waste handling equipment across the UK.

If you have any questions about this policy or your data, please contact us:

Email: service@thetford-int.co.uk

Phone: 01842 890500
Address: Thetford Services, Rymer Point, Bury Road, Thetford, Norfolk, IP24 2PN.

What Information We Collect

We may collect and process the following information:

Information you provide

Name
Company name
Email address
Phone number
Details about your enquiry or equipment

Information collected automatically

IP address
Browser type and device information
Pages visited and time spent on site

How We Use Your Information

We use your information to:

Respond to enquiries and service requests
Provide quotes and service information
Deliver and manage our services
Improve our website and user experience
Maintain internal records

We will only use your data where we have a lawful basis, such as legitimate interest or consent.

How We Share Your Information

We do not sell your personal data.

We may share your information with:

Trusted service providers (e.g. IT or hosting providers)
Engineers or contractors where required to deliver services
Legal or regulatory authorities if required

All third parties are required to respect the security of your data.

Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.

Your data is stored securely and only retained for as long as necessary.

Our website may use cookies to improve your browsing experience and analyse website traffic.

You can control or disable cookies through your browser settings.

Your Rights

Under data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

To exercise your rights, please contact us using the details above.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If you have any questions about this policy or how your data is handled, please contact us:

Email: service@thetford-int.co.uk
Phone: 01842 890500